Aliya Gray

Aliya Gray

Philadelphia, PA 19142

215- 892-4212

aliyatgray@gmail.com

Summary

Customer service representative with over five years' experience in face-to-face customer service. Experience with sales, troubleshooting, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

Skills

Customer service

Communication skills

English

Labeling Packages

Document Scanning

Workplace Safety

Mail Distribution

Confidentiality

Reading Comprehension

Mail Handling

Call Management

Inbound and Outbound Calling

Paperwork Processing

Data Entry

Positive and Professional

Problem Resolution

Credit Card Payment Processing

Customer Service

Critical Thinking

DOT Compliance

Order Verification

GPS Navigation

Package Scanning

HIPAA Compliance

Loading and Unloading

Defensive Driving

Creativity

Experience

October 2024- Present

Burlington coat factory- Tunersville, NJ

Stock Associate

Collaborated with team members to unload delivery trucks and inspect incoming shipments for quality and accuracy. Efficiently restocked shelves and organized inventory to ensure products were readily available for customers. Assisted customers in locating specific items within the store, providing excellent customer service

June 2024- October 2024

Enterprise- Philadelphia, PA

Lot attendant

Keeping all vehicles clean and professionally presented. 

Maintaining an organized lot, including removing  debris or trash.

Parking vehicles in the lot in a sales-oriented format. 

Recording all damages and keeping a list of issues. 

Delivering sold vehicles to the correct department. 

April 2024- June 2024

FedEx Ground- Barrington, New Jersey

Package Handler

Physically loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling

April 2023 - March 2024

UPS Mail Innovations - Swedesboro, NJ

Mail Processor

Utilized hand trucks, dollies and carts to transport large volumes of mail between departments or buildings

Ensured compliance with postal regulations regarding size, weight and delivery methods of packages

Stacked packages, mail bags and mail totes into floor-level containers

Processed incoming and outgoing mail for distribution, sorting letters, packages and other materials according to prescribed procedures.

Verified accuracy of addresses before dispatching parcels.

March 2023 - April 2023

United States Postal Service - Bellmawr, NJ

Mail Processing Clerk

Accepted and checked containers of mail from large volume mailers, couriers and contractors

Located proper addresses to make corrections for misdirected mail

Bundled, labeled and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines

Ensured compliance with local postal regulations by following safety procedures when handling hazardous materials

Cleared jams in sorting equipment.

January 2023 - March 2023

Target Distrbution Center - Township of Logan, NJ

Warehouse Worker

Loaded and unloaded shipments from delivery trucks. Identified and removed safety and sanitation hazards from work areas. Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities

Stocked shelves, racks, and cases with new or transferred merchandise

August 2022 - October 2022

Unites States Postal Services - High Point, NC

Rural mail carrier

Delivered mail to rural locations in a timely manner utilizing excellent customer service skills

Responded to customer inquiries related to postal services and regulations

Maintained delivery route and tracked packages using GPS navigation system

Operated vehicle to reach delivery destinations along rural routes

Bundled mail in preparation for delivery or transportation to relay boxes

Demonstrated ability to work independently without close supervision

Adapt quickly to changes in schedules or delivery methods due to weather conditions or other circumstances

Processed incoming mail through sorting equipment to ensure proper distribution.

May 2022 - August 2022

Discover Financial Services - Greensboro, NC

Customer Service Associate

Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information

Processed orders, returns, and exchanges in an accurate and efficient manner

Computed financial fees, interest and service charges

Obtained and processed information required for provision of services, such as opening accounts, savings plans and purchasing bonds

Built relationships with clients through friendly and polite telephone conversations

Processed customer adjustments to maintain financial accounts

Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.

December 2019 - December 2020

Ross Dress For Less - Philadelphia, PA

Retail Sales Associate

Established personal connections with customers, exceeding customer service expectations

Performed a full audit of inventory and sales reports, ensuring accuracy

Displayed professionalism, friendliness, respect, and true courtesy to customers always

Ensured counts, markdowns, and inventories are taken accurately as scheduled

Maintained an organized, clean, and neat store by carrying out light cleaning and daily recovery.

Education and Training

January 2017

Harris school of business Upper Darby, PA

Dental Assistant

June 2013

Pennsauken High Pennsauken, NJ

High School Diploma