Aubrey Battee

Aubrey Battee
26 Clinton Street Westville NJ 08093 (678) 596-0918 albattee@yahoo.com
OBJECTIVE
To obtain a position in a field where I can use my customer service skills to promote a positive work environment as well as apply my education and business skills to assist the company in the accomplishments of its goals.
EDUCATION
Rowan College of South Jersey, Mantua NJ- Associate’s Degree September 2016 - Winter 2022
Associate’s Degree in Communication Studies
Deptford High School, Deptford NJ- Diploma September 2012- - June 2016
Earned High School Diploma
EXPERIENCE
Children’s Hospital of Philadelphia at Virtua, Voorhees NJ - Patient Service Representative (Protocol Staffing Group)
February 2021 - June 2021
Provided excellent customer service with a smile. Connected incoming calls to direct department lines and providers. Answered, investigated, and/or directed patient inquiries or complaints to the appropriate medical staff member. Facilitated and coordinated communication between patients, family members, and medical staff. Greeted and directed patients to examination rooms. Scheduled patient appointments and made reminder calls. Informed patients about delays and waiting times. Obtained patients’ addresses, contact details, insurance information, and medical histories. Updated and verified patient information at every visit. Assisted patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. Received and processed cash and credit card payments for medical services rendered. Reviewed patient accounts, identifying delinquent accounts, and collecting overdue payments. Followed up with patients to ensure their inquiry or complaint has been satisfactorily resolved. Performed administrative and clerical duties, such as filing paperwork, when necessary. Demonstrated proficiency in systems programming (Epic and Microsoft Office) to upload data entry.

TD Bank, Woodbury NJ - Teller February 2020 - February 2021
Assisted customers with managing their accounts. Support business customers with products and services. Daily contact with bank customers, supervisor, co-workers, other bank departments and managers. Assisted customers with managing their accounts. Supported business customers with products and services. Proficient in utilizing Encore Teller Program systems. Regularly met monthly performance goals. Responsible for daily cash settlements and documenting daily transactions. Demonstrated proficiency in utilizing Encore Teller Program Systems. Was responsible for daily cash settlements and documenting daily transactions Provided professional teller services to the bank’s customers, maintained a friendly and courteous demeanor, ensured customer satisfaction on transaction requests. Accurately and efficiently completes customer transactions, including but not limited to: cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, money orders, stop payments and wire transfer requests, etc. Followed department policies and procedures, regulations and security procedures, completed necessary documents and maintained customer confidentiality. Accurately and efficiently completed Currency Transaction Reports. Processed mail, night depository, and ATM deposits. Balanced the cash drawer and maintained control and accounting of the bank’s cash assets. Assisted supervisor in completing special day-end processing and daily reports. Performed at the request of branch management, deposit services and other clerical duties based on branch staffing requirements.
Gloucester County’s Prosecutor Office, Woodbury NJ - Community Relations Specialist (Intern)
September 2019 - December 2019
Coordinated all aspects of community related events (speakers, venues, budgeting, venues). Reviewed, managed and maintained information on social media pages and websites regarding Prosecutor’s departments. Created flyers and publications for events and outreach regarding Prosecutor’s departments. Researched projects on effective outreach and events to introduce to the community. Builds and maintains relationships with members of the community. Planned, developed, implemented and organized events and volunteers. Responded to inquiries from community members and other interested parties; when needed, recruited a knowledgeable spokesperson or information source to assist..
H&M, Cherry Hill NJ - Sales Advisor August 2019 - July 2020
Customer service Assisted customers with locating garments and items. Answered customer questions on merchandise. Assisted with floor designs. Managed cash drawers; cash-handling inventory checks and weekly counting store items. Greeted customers as they entered the store. Assisted customers with exchanges, returns, etc.. Rung up merchandise. Processed new merchandise. Maintained cleanliness of store. Paged specific store departments to assist with specific customer inquiries. Teamwork.
Bright Horizons at Georgia Tech, Atlanta GA- Teacher June 2018 - June 2019
Managed quarterly Teaching Strategy Guidelines (TSG’s) and presented academic growth and milestones to parents. Assisted with academic planning and instruction to build foundational skills. Responsible for daily discussion videos, photos, and message boards to meet KPI goals.

Children’s Healthcare of Atlanta to Scottish Rite, Atlanta GA - Registration Associate August 2017 - July 2018
Validated insurance coverage (HMO, PPO and POS plans) through insurance payer sites. Proficient in system programs (Epic, MMIS, and Microsoft Office) to upload data entry. Data entry: Recorded and confirmed information on patients, including address, care providers and insurance information.
Woodbury Child Development Center, Woodbury NJ - Teacher November 2014 - July 2017
Planned and provided age appropriate activities to stimulate social interaction among students. Planned activities and acts and crafts to encourage love of learning, creativity, and imagination. Planned long term and short term activities to keep children engaged throughout the day. Ensued student’s positive development of social, academic, emotional, and verbal skills. Assisted with academic planning and instruction to build foundational skills. Assisted with the distribution of family style meals and oversaw cleaning and sanitation. Mentored students and provided encouragement. Provided personal aid and care. Helped record the attendance of each student. Cultivating relationships with children, parents, and guardians. Communicating and meeting with parents about their children’s daily activities, progress, positive developments and concerns. Knowledge of state of New Jersey state guidelines for childcare safety and protection of minors. Supervised play activities to ensure positive behaviors and areas for improvement, and implementing behavior redirection where appropriate. Record keeping of behavioral issues, food served, dietary restriction, allergens, medications administered to children, and emergency contacts. Maintaining neat and orderly files for children.
SKILLS
Microsoft Office Proficient
Insurance Site Proficient (BCBS, MMIS) Epic Proficient (90% March 2021)
Data Entry
Customer Service
Filing
Document Management System Proficient Highly Organized
Communication
Problem Solving
Event Planning
Teamwork and Active Listening

Aubrey Battee
26 Clinton Street Westville NJ 08093 (678) 596-0918 albattee@gmail.com
REFERENCES
Georgetta Gray
Head Teacher, Co-worker Contact: +1 (201) 927-3039
Stacy Gay
Coach, mentor
Contact: (856) 516-2346
Shilitha Lawrence Supervisor
Contact: +1 (678) 557-6095