- July 9, 2019
Erin K. Mangan-O’Connell
207 South Avon Drive
Claymont, DE 19703
Penn Fleet Corp.
Body Shop Service Representative June 2018 – February 2019
Provide excellent customer service for the Body Shop department’s customers through all communication methods. Greet and assist all visitors to the facility. Receive parts, post invoices and process credit invoices. Close repair orders and bill customers for both the Body Shop and Mechanical Shop. Oversee and coordinate schedule for Mobile Customer Representatives. Provide administrative support to the facility and business (banking, office supplies, etc.). Process all incoming receivable payments for the Body Shop and Mechanical Shop. Follow up on past due invoices on a weekly basis and ensuring timely collections.
Craft Oil Corporation/ PetroChoice
Operations Administrator October 2010 – November 2017
Organize, collate, scan and archive all daily business records for the facility. Assist customer walk-ins and pick- ups with their orders. Greet and assist all visitors to the facility. Print, sort and organize the next day delivery tickets for the drivers. Provide support for all office and administrative functions at the facility and other tasks as assigned by the Operations Manager. Sort and distribute mail to respective personnel. Store, file and retrieve corporate documents and reports as and when needed. Order, store and organize all office supplies. Support the Facility Manager with physical inventory and adjustment of product. Review and update any customer notes notated by the drivers in order to provide dispatch with any special requirements or comments. Perform daily reviews of the Open Order Report and On Time Delivery (OTD) report by reviewing the orders and providing the proper explanations to the Operations Manager. Manage any short fills or back order deliveries by working with dispatch and billing accordingly.
RJW Inspection Services
Business Operations Specialist April 2010 – October 2012
Analyze and interpret property inspection results, maintain cooperative relationships with consumer, employee, and insurance groups, prepare technical data reports detailing findings, recommendations or conclusions, respond to issues that may not be addressed by established policies or procedures, confer with management to address concerns or to provide advice on business decisions.
Counseling and Rehabilitation, Inc. – Community Skills Program
Neurorehabilitation Specialist November 2008 – June 2010
Works under the supervision of the Program Coordinator for the state in which the person receiving services resides. Provide cognitive rehabilitation therapy to meet the needs of the persons served. Assist the client in job preparation, development and placement activities, including supported employment. Provide follow-up and follow-along services to person in employment and to their employers. Offer supportive services, education and counseling to the family members of the person served. Maintain case notes on a daily basis and prepare monthly progress reports, according to the established format, for submission to the funding and/or referral source and other individuals specified by the person served. Review the periodical literature and attending conferences and workshops to keep abreast of state-of-the-art practices and trends in the rehabilitation of persons with brain injuries.
New Jersey MentorNetwork
Clinical Coordinator- Supervised Apartments February 2008 – November 2008
Work as part of a multi-disciplinary team to provide comprehensive rehabilitation services to individuals with brain injury. Provide case management, with specific attention to Medicaid TBI Waiver requirements. Schedule and lead case conferences. Evaluate and assess the individual needs of clients. Develop an individual rehabilitation plan (IRP) in conjunction with the Treatment Team, client, and family/guardian. Attend and participate in team conferences. Provide clinical direction to Community Re-Entry Specialists on cases jointly assigned. Participate in individual supervision with Program Manager of the Supervised Apartments. Provide suggestions and training to the clients and their family/guardian within the apartment setting. Update and maintain client Clinical Records. Review of charts before licensing according to state requirements.
Moss Rehabilitation Hospital
Brain Injury Therapist – Community Re-Entry Program July 2004 - February 2008
Work closely with case managers to develop and implement individualized treatment goals for clients with a variety of neurological deficits, including traumatic brain injury, learning disabilities, CVAs and developmental disorders. Conduct neurofunctional assessments to identify strengths and areas of improvement. Assist with development of compensatory strategies and evaluation of strategies in context. Work with clients in the home, community and workplace to assist with successful use of compensatory strategies to help overcome brain injury limitations. Interact with employers to advocate for clients seeking employment opportunities to assure that all ADA laws are followed. Educate supervisors, co-workers, and other personnel about the client’s brain injury respecting confidentiality, and how to help the client maximize strengths to ensure a successful experience for all. Perform job development with clients to find the most appropriate job placement. Document daily treatment and evaluate skills in a timely fashion based on CARF standards. Assist clients with obtaining Medical assistance, cash assistance, social security disability insurance, and other entitlements. Accompany clients to their doctor’s appointments to assure coordination of care is considered and to advocate for client needs. Attend counseling sessions, AA meetings, and other supportive therapies with client to help clients follow through on suggested treatments using their established strategies.
Brain Injury Case Manager –Community Re-Entry Program April 2004–July 2004
Clinical case management, which included coordination of treatment plan. Evaluation and treatment of Community Re- Entry Program clients in hospital and community settings.
Philadelphia College of Osteopathic Medicine, Philadelphia, PA
Masters of Science Degree July 2005
Major: Counseling / Clinical Health Psychology
Marywood University, Scranton, PA August 1996
Bachelors of Science Degree
Concentration: Child Psychology
Keystone College, La Plume, PA 1990 – 1991
Major: Early Childhood Education
References available upon request