Karl Mercer

Highlighted Accomplishments

 http://lnkd.in/bMammrX

Senior Software Engineer

• Develop and maintain ISO formatted transactions with FIS for CARD processing including implementing security and PCI policies
• Involved in implementing multiple marketing promotions to promote customer interest in new products

• Provide team members with ongoing feedback, coaching, and counseling on performance while also presenting technical expertise related to job function

• Engage and develop relationships with finance, design, user research, product, testers & other teams across digital
• Collaborate with colleagues, Scrum Masters, and Product Owners to determine story requirements
• Design and develop software related to tax corrections, overdraft protection, and dispute transactions,...

• Research, design and develop software related to ACH and check processing, system accounting reconciliation, fraud reporting, and anomaly resolution.

• Assist production teams with locating trending balance issues and other account concerns.

Product Architect

• Collaborated with and develop strong relationships with internal and external partners.
• Identified and reported on issues and trends found in Architectural development escalations and concerns.
• Ability to communicate with internal/external stakeholders.
• Worked with management to develop product roadmap to meet current and future business needs.
• Worked with the architect team to deliver proposed work within allotted timelines and budget.
• Developed product architecture including data models, interaction models, user interfaces and workflows.
• Provided technical directions to product development operations and participated in design review meetings and recommended improvements.

Senior Developer/Project Manager

• Responsible for the framework of all IVR platforms that created revenue of over 12 million dollars yearly.
• Teamed with the VA Department of Defense to integrate with the 300 AudioCare applications servers to process pharmacy and appointment request.
• Lead developer for business-critical application, delivering a solution that reduced client onboarding time and improving customer satisfaction.
• Was the Subject Matter Expert within the department.
• Created detailed documentation of user needs, program functions and steps required to develop or modify the current product.

Software Languages

• IVR development- Mumps (Cache'), C++, Assembler,  Windows Scripts, Visual Basic
• Banking - Python, Mumps (Profile), Html, JavaScript, Bash Scripting
• Currently working with NodeJS, Ionic, and Angular to use on new projects

Volunteer Services

• IT and G Suite administrator for bbcyouth.org domain and several sub-domains.

Education

Electronic and Engineering Technology – Awarded                                                   Ohio Institute of Technology

Major: Technology

Certifications

Scrum Master - License Number on request                                       

AWS Certified Solutions Architect - Associate (SAA) License Number on request