
- Chester
- May 3, 2023
KRYSTAL SINGLETON
CONTACT
6098017665
Chester, PA 19013
PROFESSIONAL SUMMARY
I am a highly detail oriented
professional, with extensive
experience in offering excellent
customer service and clerical
support.
● My proficient call center
duties include, handling high
volume inbound/outbound
calls; (100 -
200+calls per day) to service
customer inquiries with speed
accuracy and efficiency.
● As an experienced insurance
biller and collector, I am well
versed in data entry and
proficient
Microsoft Word, Excel, Internet,
searching and reporting.
● I am a great team player, with
excellent communication,
analytical, written and
presentation
skills.
I am also highly adaptable with
the ability to multi-task, work on
a flexible schedule, and work
independently with minimal
supervision handling multiple
workloads.
EXPERIENCE
ACCESS COORDINATOR Jan 2020 ‐ Current
Christiana Care Hospital , Newark , De
Performs daily operational activities (registration/verification) as
associated with
accurately and efficiently managing patient encounters.
Insurance Precertification
• Medical Terminology
• Adhere to HIPPA & PHI Guidelines
• Registration of encounters as dictated to meet the clinical/fiscals
need of the patient
and institution
• Coordinates patient care activities with insurance companies, care
managers and
physician office staff to minimize financial risk and maximize delivery
of patient care.
MOBILE PHLEBOTOMIST Sep 2018 ‐ Sep 2019
American Red Cross, Philadelphia , PA
Patient Registration
History/ Physical
Draw Blood “ 16 gauge needle”
TELLER Feb 2016 ‐ Jul 2019
Family Financial , West Chester , PA
Check Cashing
Verify Employment
Deposit Checks to Bank
Count safe daily
Bill pay
UNIT CLERK Jan 2017 ‐ Jan 2018
The Keystone Center, Chester, PA
Maintenance of medical records on the unit
Filing ,Ordering supplies
Arranging off campus doctors appointments and diagnostic tests
Interface on a regular basis with physicians, nurses, patients,
admissions and clinical staff
Works under the direct supervision of the Charge Nurse/ Director of
Nursing
ADMISSIONS SPECIALIST Apr 2012 ‐ Jan 2013
Davita, Malvern , PA
• Verify medical benefits
SKILLS
Data Entry, Microsoft word,
work excel, Insurance Claims
eligibility, call center,
collections,
First Net, Sorian, NaviNet,
Availity, Web MD, UHC-Optum,
HsConnect
• In/out bound call center
• Dialysis patient coordinator
DIRECT SUPPORT PROFESSIONAL Nov 2010 ‐ Mar 2012
Children& Adults Disability Educational Services , Swarthmore , PA
• Administer medication
• Create community activities, assist with doctor's appt.
• Teach and prepare my clients for independent living.
DIRECT SUPPORT PROFESSIONAL May 2007 ‐ Oct 2010
Elwyn , Elwyn, PA
Perform care giver duties
• Administer medication
• Complete documentation on daily activities
• Teach and prepare my clients for independent living.
INSURANCE REPRESENTATIVE Mar 2008 ‐ Aug 2008
Reimbursement Technology ( RTI), Conshohocken , PA
Processed emergency insurance billing
• Verified insurance information
• Provided excellent customer service
CUSTOMER SERVICE REPRESENTATIVE Jan 2003 ‐ Apr 2006
Tele Star Communications , Media, PA
• Performed call center duties and handled inbound & outbound calls
(100+ calls per
calls per day)
• Called out to current customer and informed them about latest
promos and updates
• Provided excellent customer service
EDUCATION
HIGH SCHOOL DIPLOMA Jun 2004
Chester High School