Krystal Singleton

KRYSTAL SINGLETON

CONTACT

6098017665

Chester, PA 19013

PROFESSIONAL SUMMARY

I am a highly detail oriented

professional, with extensive

experience in offering excellent

customer service and clerical

support.

● My proficient call center

duties include, handling high

volume inbound/outbound

calls; (100 -

200+calls per day) to service

customer inquiries with speed

accuracy and efficiency.

● As an experienced insurance

biller and collector, I am well

versed in data entry and

proficient

Microsoft Word, Excel, Internet,

searching and reporting.

● I am a great team player, with

excellent communication,

analytical, written and

presentation

skills.

I am also highly adaptable with

the ability to multi-task, work on

a flexible schedule, and work

independently with minimal

supervision handling multiple

workloads.

EXPERIENCE

ACCESS COORDINATOR Jan 2020 ‐ Current

Christiana Care Hospital , Newark , De

Performs daily operational activities (registration/verification) as

associated with

accurately and efficiently managing patient encounters.

Insurance Precertification

• Medical Terminology

• Adhere to HIPPA & PHI Guidelines

• Registration of encounters as dictated to meet the clinical/fiscals

need of the patient

and institution

• Coordinates patient care activities with insurance companies, care

managers and

physician office staff to minimize financial risk and maximize delivery

of patient care.

MOBILE PHLEBOTOMIST Sep 2018 ‐ Sep 2019

American Red Cross, Philadelphia , PA

Patient Registration

History/ Physical

Draw Blood “ 16 gauge needle”

TELLER Feb 2016 ‐ Jul 2019

Family Financial , West Chester , PA

Check Cashing

Verify Employment

Deposit Checks to Bank

Count safe daily

Bill pay

UNIT CLERK Jan 2017 ‐ Jan 2018

The Keystone Center, Chester, PA

Maintenance of medical records on the unit

Filing ,Ordering supplies

Arranging off campus doctors appointments and diagnostic tests

Interface on a regular basis with physicians, nurses, patients,

admissions and clinical staff

Works under the direct supervision of the Charge Nurse/ Director of

Nursing

ADMISSIONS SPECIALIST Apr 2012 ‐ Jan 2013

Davita, Malvern , PA

• Verify medical benefits

SKILLS

Data Entry, Microsoft word,

work excel, Insurance Claims

eligibility, call center,

collections,

First Net, Sorian, NaviNet,

Availity, Web MD, UHC-Optum,

HsConnect

• In/out bound call center

• Dialysis patient coordinator

DIRECT SUPPORT PROFESSIONAL Nov 2010 ‐ Mar 2012

Children& Adults Disability Educational Services , Swarthmore , PA

• Administer medication

• Create community activities, assist with doctor's appt.

• Teach and prepare my clients for independent living.

DIRECT SUPPORT PROFESSIONAL May 2007 ‐ Oct 2010

Elwyn , Elwyn, PA

Perform care giver duties

• Administer medication

• Complete documentation on daily activities

• Teach and prepare my clients for independent living.

INSURANCE REPRESENTATIVE Mar 2008 ‐ Aug 2008

Reimbursement Technology ( RTI), Conshohocken , PA

Processed emergency insurance billing

• Verified insurance information

• Provided excellent customer service

CUSTOMER SERVICE REPRESENTATIVE Jan 2003 ‐ Apr 2006

Tele Star Communications , Media, PA

• Performed call center duties and handled inbound & outbound calls

(100+ calls per

calls per day)

• Called out to current customer and informed them about latest

promos and updates

• Provided excellent customer service

EDUCATION

HIGH SCHOOL DIPLOMA Jun 2004

Chester High School