Rob Krall

I am passionate about helping others, leading teams and solving complex problems with my abilities. During the last couple of decades, I have worked in the diverse Philadelphia region tackling all sorts of complex and unique problems.

One of my greatest strengths, is my ability to encourage individuals and lead teams of people in solving problems while offering guidance. I have been told that I am responsible, thorough, can adapt to dynamic demands that arise, punctual and consistently meet deadlines. I offer strong communication and motivational skills.

I pride myself as being a motivated self-starter, able to take ownership and complete assignments. I can self-manage in completing tasks, figure out solutions, adapt well to solve unexpected problems. I believe you will find me pleasant, polite, and respectful. I thrive in making the work environment positive and pleasant; therefore, resulting in a more productive and efficient environment.

Resume

Health Trans Ambulance                                                                                May 2003 – Current
Philadelphia, PA 19136                                                                      Business Owner & Operator

• Business operator & owner for 16+ years for a medical transport company (non-ambulatory patients)
• Responsible for 17 team members to operate the business including office staff
• Overseeing authorization & reauthorization process including obtaining medical authorizations (PMNC)
• Documentation review of patient information & services rendered
• Training & coaching for billing compliance on submitted paperwork (billing, procedures, services, etc.)
• Medical billing (internal, external, outsourcing, governmental) for approximately 6,000 transports yearly
• Adherence US Government eCharts & Electronic Medical Records (HIPAA, Ryan White Act, etc.) practices
• Reviewed billers’ EOB statements for accuracy, completeness & ensure no outstanding money is due
• Licensing with Pennsylvania Department of Health, PROEMS & Philadelphia regional office of EMS
• Negotiated, maintained and revalidated insurance providers
• Responsible for coordinating bookkeeping with accountant
• Validated accuracy of payroll (wages, worker’s comp, unemployment, claims, garnishments, etc.)
• Experienced working with primarily dialysis and hospice patients
• Experienced using Microsoft Word, Excel, Power Point, MRES, Sweet/Ortivus/TriTech, Code Red & eCharts
• Experienced handling and safeguarding private employee, patient health care & financial data

PHH Mortgage                                                                                      March 1997 – October 2003
Mount Laurel, NJ 08054                                                                        Senior Mortgage Banker

• Customer service representative for the mortgage review & approval process
• Handled application preprocessing, intake and product review
• Identified appropriate product for customer needs, obtaining approval & facilitate a sale
• For denied customer provided solutions/strategies for customer approval
• Underwriting loan privileges and overriding denied requests
• Training new employees (sales staff) on business practices and policy
• Special projects include intranet design, beta tester for software, establishing work from home practices
• Experienced utilizing Microsoft Word, Excel, Power Point
• Experienced handling and safeguarding private customer financial data
• Numerous Employee of the Month awards and recognition

Education

Tier 1 Help Desk - IT Remote Support Certified                             October 2018                 Miles Academy, Lumberton, NJ 08048

Certified EMT (Emergency Medical Technician)                            Certified 2004            Certified by Star Technical Academy, Philadelphia

Certified EVOC (Emergency Vehicle Operating Certificate)       Certified 2004 Certified by Star Technical Academy, Philadelphia

Bachelor's Degree of Finance from Rowan University                  Class of 1987                  Graduated with high honors (GPA of 3.7)

High School Diploma                                                                                   Class of 1983  Haddon Township High School