Experienced leader looking to maximize my Human Resources degree
  • Blackwood
  • August 6, 2021

TORAH BROWN

 Cell: (267) 663-1917

                          its.torah1995@gmail.com

      

Home Address:     590 Lower Landing Road  

Apt. 6B

  Blackwood, NJ 

 08012

 

     EDUCATION

 

  • Lincoln University of PA Lincoln University, PA 19352 Major: Bachelors of Science - Criminal Justice-Legal Studies Track Graduation: May 2017  
  • Lincoln University School of Adult Learning      Philadelphia, PA 19104  GPA: 3.7 Major: Masters of Business Administration - Human Resources Management   Graduation: May 2019

 

AWARDS

  • Horace Mann Bond Honors Society (Minimum GPA of 3.0 for 2+ semesters & PA Resident)
  • Inducted, Chi Alpha Epsilon Society (Member of ACT 101 Program, 3.0 GPA, & PA Resident
  • Inducted, Sigma Alpha Pi National Society of Leadership/Success (3.0 GPA, 5 Training workshops)
  • Inducted, Sigma Beta Delta Honor Society (Minimum consecutive GPA of 3.5)

 

      TECHNOLOGY 

  • Microsoft Word, Excel, PowerPoint, and Outlook, Kronos

 

       INTERESTS 

  • Corporate Law
  • Business Administration
  • Human Resources
  • Management 

 

       CERTIFICATION

  • Accident and Health Insurance License (June 2018)

 

       LANGUAGES

  • Spanish (Beginner-level Auditory Comprehension)

 

       EXPERIENCE

 

General Merchandise Team Lead/Service and Engagement Team Lead Target 2701 Castor Avenue Philadelphia, PA 19134 July 2019 - January 2021

  • Conduct interviews 
  • Coach team members in regards to attendance and performance issues 
  • Delegate daily routine and practices based on business needs 
  • Train new and current team members on best business practices 
  • Assist with the front end for back up and leadership calls 
  • Provide guest assistance 
  • Cash office maintenance (pulling tills/change) 
  • Handle guest service calls 
  • Remain familiar with all company policies and procedures 
  • Handle register mishaps

 

Weight Loss Counselor  Nutrisystem 600 W Office Center Drive, Fort Washington, PA 19034 January 2019 - June 2019 

  • Answer phones in a timely and positive manner
  • Assist customers with any issues they may have with their weight loss journey
  • Provide assistance with customer orders
  • Give guidance, words of encouragement and practice active listening
  • Sell programs and additional material that will aid the program
  • Notate the account properly with respect to what has taken place

 

Customer Service Associate    Optum 4 Walnut Grove, Horsham, PA 19044 June 2018 - December 2018

  • Answer phone calls in a timely and professional manner
  • Provide customers and health care providers assistance with any health insurance related questions
  • Sell health insurance plans that best meet the customers needs along with AARP memberships
  • Assist in all health insurance related questions, comments, and concerns

 

Hardlines Team Member  Target 2701 Castor Avenue, Philadelphia, PA 19134

August 2017 - June 2018

  • Assist guests throughout the store, providing customer service 
  • Maintaining a neat and stocked sales floor
  • Provide assistance to the front end cashiers
  • Train new and seasonal team members 
  • Back stocking and pulling merchandise from the stockroom

 

Residential Advisor   Office of Residence Life-Hansberry Hall Lincoln University, PA 19352

August 2015–2017

  • Organized and ran 10 mediation sessions to settle disputes among roommates with eight (8) being successful in ending the disagreements
  • Desk Duty for 3 and 6-hour shifts, registered an average of 30-60 dormitory visitors in a 6-hour shift
  • Set-up eight (8) programs with an average attendance of 25 students per program on topics such as Diabetes and Adjusting to College Life

 

Cashier ShopRite Supermarket Mount Pocono, PA 18344

June–August, 2015-2016

  • Averaged 70 customer-purchases with a total revenue amount of $1,000 per 7-hour shift

 

     COMMUNITY SERVICE

 

Student Volunteer, Office of Student Life and Development Lincoln University, PA

September 2015-January 2016

  • Donated at least 32 hours toward 10+ community service activities
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