Yomara Rivera

Yomara Rivera

Penns Grove NJ 08069 Yomara.rivera24@gmail.com Cell: 856-449-6617

Areas of Expertise

Customer Service

DOT Regulations

Conflict Resolution

Planning Customer Satisfaction Enhancement

Operations Management

HR Polices

Leadership

Scheduling Logistics Management

Pay Roll

Microsoft Office

Transportation Management

Administrator

Experienced dispatcher and planner with a focus on customer service. Full knowledge of DOT regulations.

Work History

CJ’s Bus Supplies & Service, Inc

HR Director 10/2022- present

As a Director, I was involved in the daily process of payroll and onboarding for the company. I also was involved with benefits and unemployment claims.

·       Interviews

·       New hire orientation

·       Benefits

·       Terminations

·       Onboarding

·       Payroll

____________________________________________________________________________________________

Vistar MidAtlantic

HR Coordinator   11/2021- 10/22

As a coordinator, I was involved in the daily process of hiring and orientating drivers for the company. I also was involved with benefits and unemployment claims.

·       Interviews

·       New hire orientation

·       Benefits

·       Terminations

·       Drug & Background checks

·       Onboarding

·       Employee Engagement Committee

___________________________________________________________________________________________

SRS Envoy Services LLC.

HR Coordinator     08/2017-09/2021

As a coordinator, I was involved in the daily process of hiring and orientating drivers for the company. I also was involved with benefits and unemployment claims.

·       Interviews

·       New hire orientation

·       Benefits

·       Terminations

·       Drug & Background checks.

___________________________________________________________________________________________

SDS Delivery

Dispatcher     09/2016 –08/2017

As a dispatcher for SDS Delivery I was involved with the daily planning and dispatching of all drivers on their routes. We delivered pharmaceuticals to stores in the tri-state area. Had 37 drivers on a daily basis. Also handled customer calls and complaints.

·       Dispatch routes to drivers.

·       Planning of routes for drivers

·       Maintenance requests

·       Maintain driver logs.

·       Handled all drivers’ expirations and DMV reviews.

________________________________________________________________________________________________

Secure Transportation

Transportation Supervisor    10/2013-09/2016

As the Transportation supervisor.  I oversaw the execution, direction, and coordination of all transportation matters dealing with the drivers within the organization. This includes managing driver’s hours and pay, organizing schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties. I oversaw 20 divers.

·       Dispatching of drivers on routes daily

·       Hired and trained office staff and drivers

·       Maintained vehicle maintenance and oversaw sending vehicles for repairs. Recorded all driver maintenance reports

·       Handled corrective action for drivers

·       In charge of driver physicals and DMV reviews

_____________________________________________________________________________________________

Sears Home Delivery

Dispatcher   03/2011 –10/2013

As dispatcher for Sears, I oversaw dispatching drivers on routes and insuring customers received shipments on time. Pulled orders from system and had them delivered to customers. Worked with 18-22 drivers daily depending on volume.

• Inventory control
• Dispatching drivers
• Customer complaints
• Drivers pay roll
• Handled driver schedule
• Planned routes for deliveries

Jones Apparel Group

Warehouse Associate   08/2010-04/2011

At Jones apparel I was a process associate that picked and filled orders in the warehouse for our retail stores. Pulled orders from the computer system and filled them in the warehouse.

• Order entry
• Shipping
• Picking and packing
• Truck loading

Education and Training

Penns Grove High school-

2000-2004

Salem Community College-

2005-2008

Colorado Christian University-                                                                                                                                                 2022- present