- Logan Township
- October 7, 2019
Refined relationship-building skills and experience:
- Working collaboratively with clients and client-facing product support staff
- Multifaceted background in customer and product support
Demonstrated history of orchestrating team-building skills and success:
- Promoting communication regarding the prioritization of open support cases or concerns and the manner in which said cases/concerns are assigned, updated, and escalated if necessary.
Strong background in general programming concepts and structures:
- The ability to recognize and understand the context of potential software errors as well as the aptitude to read through and comprehend the syntax of various programming languages has allowed me to communicate more effectively with Research and Development teams.
Skilled at and adamant about creating / maintaining internal documentation:
- Creating and maintaining an internal knowledge base and other helpful references not only for the purpose of expediting the process in which cases are handled, but also to assist new additions to a team in becoming more easily acclimated with the current environment
Education
Graduated with a 3.7 GPA
Experience
▪ Responsible for technical maintenance of multiple high-volume store locations throughout the Tri-State area
▪ Building and testing improvements to existing MS Access/VBA software
▪ Migrating the current ecosystem from Windows XP to Windows 10
▪ Virtualizing the existing production server and database using Hyper-V
▪ Making modifications and translations of databases from MS Access to SQL Server 2017
▪ Providing technical support for our suite of imaging software to clients
▪ Testing, reporting, and documenting any newly-found defects in our software to Research and Development
▪ Maintaining an updated database of issues pending R&D assessment, undergoing evaluation, or confirmed defects in our CRM software
▪ Developed a custom front-end web interface for a successfully deployed client project utilizing our company’s workflow application
▪ Familiar with the internal libraries used for the development of our software and any third-party frameworks / libraries our company utilizes