• Wenonah
  • August 29, 2021

 

‍‍Ashley Lord

539 Allegheny Rd, Wenonah , NJ 08090 | 856-571-0197 | ALord0818@icloud.com

Objective

· Hands-on Salon Manager with a track record of ensuring efficient salon operations. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Specialize in increasing customer flow through the availability of comprehensive services and products.

Skills & Abilities

· Significant experience securing and managing customer appointments
· Substantial knowledge of salon products and services
· Adept at handling staffing and payroll issues
· Superior customer service and problem solving skills
· Ability to stand on feet for long periods of time
· Ability to work flexible hours
· Excellent people skills

Experience

STYLIST |SALON REIGN | 2017- CURRENT

· Performed wide range of styling, cutting, coloring techniques, and keratin treatments
· Maintained salon area with a clean, neat, sanitary and professional manner
· Maintain proper organization while making all appointments necessary
· Develop and implement salon promotions and social media strategies
· Resolved client complaints or issues

STYLIST | SHEAR PINK SALON | 2012-2016

· Interacted daily with customers to ensure an optimal level of customer satisfaction
· Assisted with customer services including haircuts, blow-dries, color services, keratins,
specialty styles, make-up, manicures, pedicures, waxing
· Develop and implement salon promotions and social media strategies
· Advised clients on hair care
· Performed reception duties such as answering telephone calls and making appointments
· Sold retail products and processed payments
· Compiled and filed client records
· Cleaned the salon, work areas and equipment

SALON MANAGER | TANGERINE SALON AND DAY SPA | 2011-2012

· Maintained an updated schedule of all appointments
· Handled any cancellations or rescheduling requests
· Resolved client complaints or issues
· Analyze weekly and monthly revenue
· Tracking salon expenses
· Worked with owner to develop marketing and promotional strategies

ASSISTANT SALON MANAGER | FANTASTIC SAMS | 2010-2011

· Improving same day rebooking, client retention and stylist productivity
· Assist stylist with books, selling retail, and promotions
· Giving full hair care service to clients
· Sterilization and maintenance of equipment
· Maintain proper organization while making all appointments necessary

STYLIST | SUPERCUTS | 2008-2010

· Developed styles for clients of both genders and all ages
· Explained product uses and benefits to clients
· Performed wide range of styling, cutting, and coloring techniques
· Maintained salon area with a clean, neat, sanitary and professional manner

SALON MANAGER | BEST CUTS | 2005-2008

· Promote high-quality and latest hair care products for the salon
· -Recruit talented stylist to maintain salon standards
· -Motivate and coach stylist to improve performance
· -Ensure salon operates according to all safety and regulatory guidelines

TELEMARKETING/CUSTOMER SERVICE | ELECTRIC MOBILITY CORPORATION | 2002-2005

· Generate qualified sales leads and appointments for the business
· Monitor and track leads sent to sales people
· Monitor and report on telemarketing activity.
· Maintain relationships with prospects, gathering key information to assist in the sales
· Ensure all lead generation activities are tracked on the database.
· Follow up campaigns such as mailings and events in order to generate leads.
· Allocate leads to salespeople in a timely manner and ensure follow up.
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