Experienced Financial Services Professional
Experienced Financial Services Professional
  • Mickelton
  • November 5, 2020

Driven QA professional experienced in SaaS solutions, within an Agile development environment offering dynamic understanding of manual testing strategies. Highly communicative and experienced in data analysis. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.

Skilled Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Hands-on experience using databases – for queries, imports, exports.

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Business Management/Administration @ West Chester
Jan 2007 — Dec 2008

GPA: 3.20

Associate of Science: Computer Information Systems @ Delaware County Community College
Sep 2005 — Dec 2007

GPA: 3.5 President's Honor List


QA Analyst @ Temenos
Oct 2018 — May 2020

·Utilize knowledge of testing techniques and methodologies to manage and execute functional software testing. Responsible for the development and execution of manual test cases and scripts. Assist in defining the Company’s testing methodologies and quality control standards. Create and execute release and upgrade test plans.
·Contribute to written policies/procedures for quality assurance.
·Troubleshoot defects and manage tracking and resolution processes so that a consistent, documented process is used and followed.
·Fully document any unexpected anomalies or defects identified in testing with instruction of how to recreate each.
·Maintain well-organized records of test results and generate historical analysis of test results.
·Ensure that defects and requirement variances are appropriately communicated to development for correction.

Senior Customer Support Specialist @ Temenos
May 2013 — Oct 2018

Build and own relationships with financial institutions that utilize Temenos software by prioritizing communication and planning by tackling projects, implementations, software issues, and configurations. Diagnose, troubleshoot and resolve issues by employing knowledge of Windows Server, SQL, Reporting Services, IIS, FTP, and other relevant technologies. Responsible for fostering positive and loyal relationship with external stakeholders by understanding how each utilizes the software and proactively furnishing recommendations for optimal utilization. Perform client training sessions, either on-site, during annual conferences, or remotely when applicable. Create training and technical product documentation for IT and/or front-end users.

Call Center/Central Station Analyst @ Wawa
Jan 2009 — May 2013

·Provide emergency support for all Wawa Food Market stores and campuses. Monitor and process MAS alarms (Fire, Burglary, Hold-ups, Fuel and DVR/CCTV). Work closely with vendors to determine an effective resolution for all crisis/emergency situations. Troubleshoot fire/security system with store managers to minimize the cost of work orders. Assist Risk Management in documenting general liabilities, workmen compensation and property damage incidents. Research and provide video surveillance to local law enforcement, insurance agencies and legal counsel.

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