Personable, Hardworking and Dedicated
  • Swedesboro
  • February 15, 2024

With a diverse professional journey, I have ascended from frontline positions to leadership roles managing teams comprising over twenty individuals. A highly skilled manager, adept at navigating complex challenges, demonstrates an exceptional ability to analyze and solve problems with innovative and effective solutions.

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Education

Diploma @ Kingsway Regional High School
Sep 2000 — Jun 2004

High School Diploma

Experience

Owner/Operator @ Mantua Ave
Nov 2021 — Current

Services provided to clients:

 Supervise the day-to-day operations of 3 sales managers, 21 sales reps and 3 administrative assistants ensuring government compliance, market regulations and corporate quality standards
 Execute business strategies aligning current industry environment, available technology and specific business needs in relation to Key Performance Indicators and company goals
 Oversee all pre and post sale operations: intake, project creation, design, finance proposals, scheduling, change orders and client customization
 Analyse and oversee key operation components of sales organization
 Monitor and Audit Payroll Processes and Prepare Weekly Payroll Reports
 Training & Development of current and new staff as a Subject Matter Expert on all company tools & programs
 Partner with developers to build out custom CRM (Customer Relationship Management)
 Implemented knowledge base and training platform via custom internal company website (Microsoft Sharepoint), providing training and development of current and new staff
 Optimize contractor network and foster strategic relationships aligning stakeholders with dynamic partners
 Project follow-up and meeting critical deadlines
 Enhance organization and workflow by creating document management systems to maintain structure, uniformity, and accuracy
 Maintain confidential detailed records and create reports from raw data, including Microsoft Office
 Utilize strong verbal and written communication skills as the main spokesman and liaison between company and stakeholders
 Facilitate plans for utilization of funds and personnel reorganization through strong analytics and results driven solutions

Energy Consultant & Solar Designer @ Castle Energy
May 2018 — Nov 2021

 Created solar design packages for residential and commercial projects using computer-aided design software and other software tools (Aurora)
 Handled day-to-day project management responsibilities including developing and updating detailed project plans, resolving project and resource conflicts, facilitating solutions across department boundaries, tracking and communicating progress of multiple concurrent projects, and driving a sense of urgency across all projects
 Performed engineering calculations per the NEC and building codes to properly size equipment
 Demonstrated independent judgment and knowledge of solar construction including roofing, electrical, and ground-mounted installations

Communications Operations: Field Traffic Control: Supervisor @ Comcast Corporation
May 2015 — Mar 2024

 Responsible for all same day operations initiatives including resource allocation, workflow management, same day appointment request and same day manpower (quota)
 Strategized with direct reports and field leaders to work around same day manpower and quota concerns to ensure the best possible customer experience
 Lead highest performing supervisor team for 14 months straight based on Key Performance Indicators
 Maintained relationships with Quota team leaders to unify efforts keeping Average Time to Install under 6 days and Average Time to Repair under 45 hours
 1 of 4 four leaders selected to oversee Comcast’s installation and service efforts for vendors at the 2016 Democratic National Convention in Philadelphia
 Maintained bi-monthly one-on-one coaching and development sessions with direct reports to establish rapport, drive performance and increase commitment from each employee
 Maintained monthly team meetings and NPS huddles to keep agents informed and solicit feedback from the employees to solve for challenges
 Created daily conference calls with underperforming areas to increase engagement and improve performance. Moved needle on lowest performing areas by 5% On Time Arrival
 Department point person for the rollout of the first residential fiber customers in the Freedom Region
 Recognized by Technical Operations leadership with the 2016 Outstanding Teamwork award for partnering to solve issues and developing relationships
 Created “Project Alliance: Tech Ops Tips” training for Customer Care and Workforce Ops to enhance understanding of Tech Ops procedures, improve communication and the customer experience
 Selected for the 2015 ERG Mentorship program at Corporate Headquarters

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