- April 15, 2020
Operating Systems: Windows 7-2012, Linux – RedHat, Ubuntu
Software: Microsoft Office, Internet Information Services(IIS), Apache, Mysql, MS SQL, Ticketing/Billing, Site Statistical Management, Mail Server Software, Virtuozzo, AWS, Juniper SSG/SRX Firewalls, Backup/Recovery
Languages: HTML, PHP, ASP, ASP.Net, ColdFusion
Web Hosting: DNS/Domain management, SSL installation, FTP configuration
Information Systems Management
Acted as first and second tier technical support for customers with web hosting issues in a shared and VPS/Dedicated environment, including but not limited to web server errors, coding errors, email configuration and errors, DNS/domain management, SSL, FTP, security, and network issues.
Focused on customer ticket resolution, responding on average to 20 or more customers daily, while maintaining other company standards for productivity.
Monitored server status via custom alert system and escalated issues when necessary to various departments.
Documented external and internal processes and procedures.
Led a team of IT professionals managing infrastructure (Middleware) technology in a 100-
200 server environment.
Assigned resources to resolve supported technology issues on client accounts.
Constructed and approved written requests for changes to the Intranet/Extranet environment.
Maintained and updated support team documentation, including but not limited to escalation lists and productivity reports.
Represented the team at various internal and client facing meetings.
Managed technical projects and renewal of run & maintain client contracts ranging from $1,000 to $1,000,000.
Developed monthly/weekly client project status reports and presented internally and externally.
Assisted school director with daily operations and special programs.