Experienced Data Technician
  • Swedesboro
  • April 15, 2020

Operating Systems: Windows 7-2012, Linux – RedHat, Ubuntu

Software: Microsoft Office, Internet Information Services(IIS), Apache, Mysql, MS SQL, Ticketing/Billing, Site Statistical Management, Mail Server Software, Virtuozzo, AWS, Juniper SSG/SRX Firewalls, Backup/Recovery  

Languages: HTML, PHP, ASP, ASP.Net, ColdFusion

Web Hosting: DNS/Domain management, SSL installation, FTP configuration

E-mail
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Phone Number
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Education

B.S. @ The College of New Jersey
Aug 1998 — May 2002

Information Systems Management

Experience

Technical Support Analyst/ Technical Support Representative @ Hosting.com
Jul 2009 — Feb 2018

Acted as first and second tier technical support for customers with web hosting issues in a shared and VPS/Dedicated environment, including but not limited to web server errors, coding errors, email configuration and errors, DNS/domain management, SSL, FTP, security, and network issues.
Focused on customer ticket resolution, responding on average to 20 or more customers daily, while maintaining other company standards for productivity.
Monitored server status via custom alert system and escalated issues when necessary to various departments.
Documented external and internal processes and procedures.

Team Leader / Jr. Project Manager @ Computer Sciences Corporation
Sep 2004 — Jun 2008

Led a team of IT professionals managing infrastructure (Middleware) technology in a 100-
200 server environment.
Assigned resources to resolve supported technology issues on client accounts.
Constructed and approved written requests for changes to the Intranet/Extranet environment.
Maintained and updated support team documentation, including but not limited to escalation lists and productivity reports.
Represented the team at various internal and client facing meetings.

Managed technical projects and renewal of run & maintain client contracts ranging from $1,000 to $1,000,000.
Developed monthly/weekly client project status reports and presented internally and externally.

Office Assistant @ SDA
Dec 2002 — Aug 2004

Assisted school director with daily operations and special programs.

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