Karen Miraglia

Karen A. Miraglia

302 Catawba Drive, Logan Twp., NJ 08085

(609) 313-4586

miraglia.karen@gmail.com

WORK EXPERIENCE

Group Melvin Design Camden, NJ

September 2008 - January 2018

Office Manager for professional urban planning and design firm
Reduced outstanding AR by one-third in the first 6 months through assertive debt collecting
Maintained office efficiency by organizing office operations and procedures; designed filing systems; reviewed and approved supply requisitions; provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
Responsible for all facets of bookkeeping including preparing bills, accounts payable/receivable, payroll, human resources and benefits coordinator
Prepared and delivered proposals, including RFPs and RFQs
Developed and maintained productive relationships with clients, including municipal employees, private developers, elected officials and other professionals
Established standards and procedures; measured results against standards; identified and executed necessary adjustments
Informed management by preparing and analyzing special reports
Responsible for all documentation to accurately track professionals’ billable time

McNamara Tile & Marble, Inc. Logan Twp., NJ

September 2001 – September 2008

Executive Assistant for tile and marble installer
Maintained office efficiency by organizing office operations and procedures; designed filing systems; oversee ordering and maintaining supplies; provided historical reference by defining procedures for retention, protection, retrieval, transfer and disposal of records
Prepared proposals, follow up on clients, deposits and final payments
Developed and maintained productive and meaningful valued relationships with employees
Responsible for preparing proposals, billing, accounts payable/receivable, payroll, correspondence, scheduling, customer service, human resources and benefits coordinator
Developed and maintained productive relationships with clients, including homeowners, builders, designers and other professionals

The Bentech Group Newport, DE

January 1999 – February 2001

Project Coordinator for environmental company with leachate evaporation sites in four states
Responsible for all documentation for the planning, constructing and operating of the sites
Researched, prepared, published monthly reports meeting all deadlines, including proposals and permit applications for various state and federal agencies
Developed and maintained productive relationships with on/off-site personnel and clients

American Red Cross Blood Services, Penn Jersey Region Philadelphia, PA

December 1982 - June 1995

Held management positions, including Blood Service Director, Assistant Director Field Operations, Assistant Director Operations, Assistant Director Donor Services, Associate Director Donor Resources Development, Acting Director Donor Resources Development, covering 8 southern NJ counties and 5 Southeastern PA counties; hired as a blood donor recruiter with first promotion 10 months later
Supervised up to 75 staff; responsible for hiring, training and retaining staff
Researched, prepared and presented market analysis of potential areas for donor growth
Trained and coached assistant managers and recruiters in their job responsibilities
Located and secured a site for a permanent donor center; identified target areas for fixed donor sites
Responsible for preparing, presenting, defending and meeting annual budget
Identify and resolve concerns with staff, volunteers and donor groups to insure optimum customer service while meeting the blood collection goal
Responsible for collecting up 300,000 pints of blood per year within Penn-Jersey region by recruiting blood donors from educational groups, industrial groups and small businesses
Prepared and delivered presentations and training seminars to donors, non-donors, volunteers, staff, Boards of Directors and general public
Developed and maintained relationships with high-level CEOs, administrators and managers

State of New Jersey, Division of Youth and Family Services Vineland, NJ

June 1979 - December 1982

Senior Youth Associate for state residential treatment facility
Supervised care and education of court-ordered emotionally-disturbed adolescents; supported the development and implementation of behavior modification programs for clients; provided emotional support within a structured program
Created and updated detailed written reports on each client
Developed and maintained relationships with client’s family, teachers and social workers

VOLUNTEER EXPERIENCE

Gloucester County Democratic Committeewoman 2016-2018

Elected to office by more than 60% of district voters after campaigning for 16 weeks
Evaluated qualifications to endorse competitive candidates; supported campaigning efforts for local, state and national candidates; represented constituents at county and state meetings
Voted Recording Secretary for the Committee; duties included: prepared and distributed minutes to county authorities and Committee members, executed correspondence on behalf of the Committee

Project Coordinator for Kingsway Regional High School Musical Ad Program 2004-2011

Coordinated advertising sale for the Musical Ad Program Book; saw a 200% increase in sales in first 2 years
Acted as liaison between volunteer committee and high school staff, administration and faculty, director, graphic design specialists and publisher
Trained & coached other volunteers

Parent Volunteer Coordinator for Logan Elementary School musical programs 2003-2011

PART-TIME POSITIONS

Teacher’s Aide, Toddlers ‘N Tots Preschool, Clarksboro, NJ 1998

Substitute Teacher, Logan Elementary School District 1998-99

Bank Teller, The Bank, Logan Township, NJ 2007

EDUCATION

Rowan University Glassboro, NJ

Earned post-graduate credits 1980-1984

St. Joseph’s University Philadelphia, PA

Bachelor’s of Science in Psychology 1979

REFERENCES

Available upon request