Dynamic People Leader
  • Gibbstown
  • January 28, 2024

To be value added to a result driven company, bringing my progressive experience in retail management and customer service. Embracing the chance to utilize my ability to optimize operational efficiency, drive sales growth, and enhance customer satisfaction.  Ultimately, leading and developing high-performing teams through effective communication and motivational strategies.

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Education

Bachelors in Business Management @ Rowan University
Sep 2015 — Dec 2020

Experience

Assistant Store Manager - Specialty Sales @ Lowe's
May 2023 — Current

Consistently drove specialty sales growth through effective team leadership.
Mentored staff for exceptional customer service and product knowledge.
Led and developed a high-performing sales team, fostering a positive culture.
Enhance productivity, support promotions with process improvements.
Problem-solve complex customer installation and issues.

Executive Team Leader - Human Resources @ Target
May 2022 — May 2023

Creating and managing HR strategies and goals
Recruiting and selecting of hourly team members and leaders
Manages onboarding process, as well as continuous learning and training processes
Ensures compliance across all store-level HR metrics
Assists with employee relations

Assistant Store Manager - Operations @ Lowe's
Jul 2018 — May 2022

Managed the operations of the front end, receiving, overnight and fulfillment departments
Conducted performance reviews for department managers
Supervised the administrative reporting and cash office within the store
Implemented impactful employee training programs, boosting productivity, resulted in strong staff retention
Proven track record of exceeding customer expectations and maintaining high satisfaction levels
Promoted to management team at several locations
Management Intern, and was hired at conclusion of the program

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