Michael Joslin

Consistently drove specialty sales growth through effective team leadership.
Mentored staff for exceptional customer service and product knowledge.
Led and developed a high-performing sales team, fostering a positive culture.
Enhance productivity, support promotions with process improvements.
Problem-solve complex customer installation and issues.

Creating and managing HR strategies and goals
Recruiting and selecting of hourly team members and leaders
Manages onboarding process, as well as continuous learning and training processes
Ensures compliance across all store-level HR metrics
Assists with employee relations

Managed the operations of the front end, receiving, overnight and fulfillment departments
Conducted performance reviews for department managers
Managed freight flow productivity in the receiving department
Supervised the administrative reporting and cash office within the store
Staffed and scheduled planning and maintenance

Supervised all customer service associates and their work duties
Conducted inventory counts and assisted in reset of areas receiving new products or layouts
Trained associates on product knowledge and departmental standards
Recovery and zoning of tool and hardware departments

Trained associates on product knowledge and department standards
Monitored and assisted customers for entire flooring install process, from point of sale to post-install follow-up
Supervised all customer service and sales specialists
Conducted inventory counts and assisted in reset of areas receiving new products or layouts
Administered performance reviews on associates and sales specialists

Managed a team of 10 individuals to work together efficiently
Trained and developed all fulfillment associates on order picking and staging
Trained associates on utilizing and understanding all front end POS and order management systems
Assisted with all delivery procedures for online orders

Trained cashiers on front end, and handled all customer service desk functions
Performed returns, exchanges, sales, rentals, and any policy inquiries
Conducted inventory audits, while maintaining front end supplies inventory
Investigated and overrode any price discrepancies

Communicated with customers for any order inquiries and changes
Pick and stage orders for customer pickup and delivery
Provided customer service