Dynamic People Leader
  • Gibbstown
  • November 14, 2023

Determined manager/supervisor that excels in people leadership, operations, and talent development.

Phone Number


Bachelors in Business Management @ Rowan University
Sep 2015 — Dec 2020


Assistant Store Manager - Specialty Sales @ Lowe's
May 2023 — Current

Consistently drove specialty sales growth through effective team leadership.
Mentored staff for exceptional customer service and product knowledge.
Led and developed a high-performing sales team, fostering a positive culture.
Enhance productivity, support promotions with process improvements.
Problem-solve complex customer installation and issues.

Executive Team Leader - Human Resources @ Target
May 2022 — May 2023

Creating and managing HR strategies and goals
Recruiting and selecting of hourly team members and leaders
Manages onboarding process, as well as continuous learning and training processes
Ensures compliance across all store-level HR metrics
Assists with employee relations

Assistant Store Manager - Operations @ Lowe's
Sep 2021 — May 2022

Managed the operations of the front end, receiving, overnight and fulfillment departments
Conducted performance reviews for department managers
Managed freight flow productivity in the receiving department
Supervised the administrative reporting and cash office within the store
Staffed and scheduled planning and maintenance

Department Supervisor - Tools @ Lowe's
Jun 2021 — Sep 2021

Supervised all customer service associates and their work duties
Conducted inventory counts and assisted in reset of areas receiving new products or layouts
Trained associates on product knowledge and departmental standards
Recovery and zoning of tool and hardware departments

Department Supervisor - Flooring @ Lowe's
Dec 2020 — Jun 2021

Trained associates on product knowledge and department standards
Monitored and assisted customers for entire flooring install process, from point of sale to post-install follow-up
Supervised all customer service and sales specialists
Conducted inventory counts and assisted in reset of areas receiving new products or layouts
Administered performance reviews on associates and sales specialists

Fulfillment Lead @ Lowe's
Mar 2020 — Dec 2020

Managed a team of 10 individuals to work together efficiently
Trained and developed all fulfillment associates on order picking and staging
Trained associates on utilizing and understanding all front end POS and order management systems
Assisted with all delivery procedures for online orders

Head Cashier @ Lowe's
Mar 2019 — Mar 2020

Trained cashiers on front end, and handled all customer service desk functions
Performed returns, exchanges, sales, rentals, and any policy inquiries
Conducted inventory audits, while maintaining front end supplies inventory
Investigated and overrode any price discrepancies

Fulfillment Clerk @ Lowe's
Jul 2018 — Mar 2019

Communicated with customers for any order inquiries and changes
Pick and stage orders for customer pickup and delivery
Provided customer service

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