- Swedesboro
- March 3, 2026
I’m a client-focused business development and account management professional with 15+ years of experience helping organizations solve complex technology and operational challenges.
Throughout my career, I’ve partnered with executive and IT stakeholders to design tailored solutions that improve collaboration, streamline workflows, and enhance the end-user experience. My background in both sales and client services allows me to balance revenue growth with long-term relationship development — ensuring clients see measurable value well beyond the initial engagement.
I thrive in roles that require strategic thinking, consultative selling, and cross-functional coordination. Whether managing full sales cycles, expanding existing accounts, or guiding projects from discovery through execution, I bring a detail-oriented, solutions-driven approach that keeps clients engaged and organizations growing.
Education
Experience
● Generated $1.5M+ in net-new business through proactive prospecting, discovery, and consultative selling across audiovisual integration and managed services within enterprise, higher education, legal, and manufacturing verticals
● Led full sales cycle activities including prospecting, needs analysis, solution design, pricing, and contract negotiation
● Partnered closely with engineers and project managers to ensure alignment between sales commitments and delivery
● Maintained accurate pipeline tracking, forecasting, and reporting within CRM systems
● Identified early-stage opportunities and shaped technical scope to convert discovery conversations into qualified pipeline opportunities
● Cultivate and maintain strong relationships with key stakeholders, including corporate clients, architects, and general contractors.
● Conduct in-depth needs assessments to design tailored AV solutions that enhance collaboration and meeting experiences.
● Stay informed on emerging AV technologies and industry trends to position Cenero as a leader in innovative meeting solutions.
● Negotiate contracts and service agreements, ensuring profitability while delivering value-driven solutions.
● Developed and executed strategic account plans to drive customer engagement, satisfaction, and retention
● Collaborated with cross-functional teams to deliver solutions that met the clients’ specified criteria
● Developed prospecting plans in collaboration with the inside sales team and marketing to drive net new business
● Executed outbound and partner-driven prospecting strategies that produced $650k+ in new revenue from previously inactive accounts
● Conducted site surveys and provided technical expertise to clients during the sales process
● Maintained up-to-date knowledge of A/V technologies and industry trends by working closely with manufacturer and partner representatives in order to effectively advise clients on optimal solutions
● Nurtured and rebuilt relationships with past clients, resulting in a continuous revenue stream
● Built relationships with local subcontractors and general contractors, establishing a network of installation techs in my geographical area
● Supported enterprise deals that consistently delivered 30%+ gross margins through disciplined scoping and pricing alignment
● Supported enterprise account teams in closing $11M+ in revenue by managing client communication, coordinating internal resources, and advancing late-stage opportunities
● Managed a diverse portfolio of clients across a number of different industries
● Actively generated leads through industry events, social media campaigns, phone calls, emails, and other prospecting activities
● Worked closely with Enterprise Account Managers’ clients to maintain active communication throughout the sales process
● Collaborated with a cross functional team of project managers, engineers, subcontractors, and internal help desk to maintain client standards
● Grew relationships with general contractors and client consultants as part of the IVCi Bid Desk
● Rekindled relationships with a fortune 200 client, bringing in over $1.3m in new business
● Conducted weekly cadences with clients to review status of current projects and discuss upcoming opportunities
● Supported sales operations through outbound and inbound customer communication, opportunity coordination, and follow-up.
● Negotiated and finalized agreements with education and government customers.
● Assisted with order processing and documentation to ensure accurate and timely execution.
● Provide white glove concierge and support for client video conferences, including audio/video checks and real time monitoring
● Coordinate C level executive meetings between multiple client parties as well as external locations
● Maintained a 99% conference success rate
● Coordinated and performed testing with onsite technicians in order to resolve room issues
● Managed all client trouble tickets and communication between the client and IVCi helpdesk
● Provided daily meeting and trouble ticket reports to client management, as well as weekly meetings with client management to provide updates
● Trained client end users on usage of technology in the video conference rooms
● Successfully coordinated multiple projects for our client, migrating over 200 video endpoints from IVCi’s infrastructure to the client’s cloud services
● Launched a training database to be used by new hires as well as a quick reference guide for current employees
● Collaborated on a taskforce developing a new products and services being introduced to clients